Last updated: June 20, 2026
Welcome to Neosis.
These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”, “User”, “Customer”) and Neosis, registered in the Czech Republic (hereinafter referred to as the “Seller”, “we”, “us”, or “our”).
By accessing the Website and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Unless otherwise indicated, the Website and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Website (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us, and are protected by copyright and trademark laws. No part of the Website and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
All products are subject to availability. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change without notice.
While we make every effort to display the colors, features, specifications, and details of the products as accurately as possible, we do not guarantee that the product descriptions, colors, or other content on the Website are accurate, complete, reliable, current, or error-free. Your electronic display may not accurately reflect the actual colors and details of the products. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. Payments must be made via our approved payment gateways. Order execution begins only after the full payment amount has been successfully credited to our account.
Delivery dates provided by us are purely estimates and are not contractually binding. We are not liable for any delays in delivery caused by shipping carriers, customs clearance, force majeure, or any circumstances beyond our reasonable control.
Title to the products and the risk of loss or damage to the products pass to you upon our delivery of the items to the shipping carrier. We are not responsible for any lost, stolen, or damaged packages during transit. Any claims for packages lost in transit must be made by the Customer directly to the shipping carrier.
If you are a consumer residing within the European Union, you have the right to withdraw from this contract within 14 days without giving any reason, subject to the exceptions listed below. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us at info@neosisproject.com of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail).
EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL:
In accordance with applicable European consumer protection laws, the right of withdrawal does not apply to:
– The supply of goods made to the consumer’s specifications or clearly personalized.
– The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., face masks, undergarments, earrings, cosmetic products).
– The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
EFFECTS OF WITHDRAWAL:
If you validly withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
YOU WILL HAVE TO BEAR THE DIRECT COST OF RETURNING THE GOODS. The goods must be returned in their original, undamaged, unwashed, and unaltered packaging with all original seals, labels, and tags intact. If the returned goods show signs of wear, damage, depreciation, or unsealed hygienic packaging, we reserve the right to reject the return or deduct a diminished value up to 100% of the product price from your refund.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE SELLER, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SPECIFIC PRODUCT PURCHASED GIVING RISE TO THE CLAIM.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your breach of these Terms; (2) any breach of your representations and warranties set forth in these Terms; or (3) your violation of the rights of a third party, including but not limited to intellectual property rights.
These Terms and your use of the Website and purchases are governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity, or termination, shall be submitted to the exclusive jurisdiction of the courts of the Czech Republic having territorial and subject-matter jurisdiction over the registered address of the Seller.
If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Questions about the Terms and Conditions should be sent to us at info@neosisproject.com.
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